Legal information
Privacy Policy
Code: politica_privacidade
Version: 1
Language: en
Acceptance required: yes
Status: CLOSED HOMOLOGATION VERSION, applicable exclusively to controlled testing without commercial operation.
1. Controller
Controller: FABIO MELO ARAUJO
Trade name: ENRAIZARME
Current legal form: natural person; ENRAIZARME is not a separate company or legal person.
NIE/NIF:
Professional or postal address:
Privacy email: enraizarme.es@gmail.com
Establishment: Spain
No Data Protection Officer is currently appointed. The above channel handles privacy requests.
2. Scope
This Policy applies to visitors, registered users, people requesting professional support, professional applicants and partners, support contacts and authorised administrators.
3. Principles
We process data lawfully, fairly, transparently and only as necessary. We apply access controls, minimisation, audit records and defined retention. We do not sell personal data.
4. Data, purposes and legal bases
| Data | Purpose | Main legal basis |
|---|---|---|
| Name, email, country, language and account identifiers | create and manage the account and provide the service | performance of the service and pre-contract steps; legal obligations |
| Session, IP, device, security and rate-limit data | security, abuse prevention, availability and audit | legitimate interests; legal obligation where applicable |
| Field, topic, answers, urgency, broad province and optional context | understand the need and organise the request | performance of the requested service |
| Optional telephone number | share the channel only when authorised | consent |
| Declaration and strictly necessary special-category content | enable an informed choice and record the action | explicit consent for special categories; other bases depending on the data |
| Acceptance evidence, version, language, hash, date and affirmative action | demonstrate notice and consent | legal obligation, legitimate interests and consent where applicable |
| Professional application, identity, qualifications, fields, experience and verification documents | assess, verify, approve or reject | pre-contract steps, legitimate interests and legal/professional obligations |
| Professional profile | operate the profile and authorised contact | contractual or pre-contractual relationship |
| Plan, invoicing details, NIF/CIF, tax address, price, taxes, payment and contract status | contract, invoice, collect, cancel and meet accounting/tax obligations when paid operation is active | contract performance and legal obligations |
| Support and complaints | respond and document handling | performance, legal obligation and legitimate interests |
| Administrative and audit records | control access, changes, decisions and incidents | security and accountability |
| Transactional email and delivery status | confirmation, recovery, invitations and essential communications | performance and security |
| Aggregated or anonymised metrics | improve content and operations | legitimate interests; anonymous data is outside the GDPR |
We do not conduct direct marketing in this version.
5. Data you should not send
The initial request does not accept documents or attachments. Do not submit passports, NIE/DNI, document images, full case numbers, exact addresses, banking data, passwords, codes, or medical, judicial or tax documents.
6. Special-category data
A description may reveal health, racial or ethnic origin, religion, opinions, sexual orientation, biometrics, trade-union membership or other Article 9 GDPR data, as well as criminal-offence data.
A separate affirmative action must be requested. Providing this data is optional and must be limited to what is strictly necessary. Withdrawal affects future processing without invalidating prior lawful processing.
We do not use such data for advertising, commercial profiling or model training.
7. Disclosure to a professional
Before acceptance, a professional receives only structured and minimised information. They should not receive a name, email, telephone, address, identity document, case number or identifiable free text.
After acceptance, only authorised and necessary data is disclosed. A telephone number is shared only with a valid specific permission.
The professional becomes an independent controller for processing after contact and must provide their own privacy notice.
8. Recipients
Data may be disclosed as necessary to:
- previously assessed professionals, after the applicable authorisation step;
- hosting, infrastructure, authentication, database, security and transactional communication providers under contract and confidentiality;
- authorities and courts where legally required;
- professional advisers under duties of confidentiality.
We do not sell or rent data. Professionals may not use it for lists, general advertising, prospecting or resale. The internal provider and subprocessor register must be kept current and available for transparency and audit purposes.
9. International transfers
Infrastructure should be configured in the European Economic Area wherever possible. Some global providers may involve access, support or subprocessors in other countries.
Where an international transfer occurs, the applicable mechanism, such as an adequacy decision or Standard Contractual Clauses, will be verified and proportionate supplementary safeguards adopted. The internal provider matrix must identify location, subprocessors, agreement and transfer mechanism before production.
10. AI and automated decisions
Search and classification using external AI providers are disabled and must not receive data in this version. Local deterministic rules may be used without sending text to third parties.
We do not make solely automated decisions producing legal or similarly significant effects. Any future activation will require notice, a legal basis, impact assessment, contracts, a local alternative and a new version of this Policy.
11. Retention
| Category | Intended period |
|---|---|
| Account and profile | while active; deletion or anonymisation after request, subject to exceptions |
| Requests, questionnaires and contact data | 90 days |
| Legal acceptance and consent evidence | for the relationship and normally up to 5 years for legal defence, pseudonymised where possible |
| Rejected or withdrawn application | up to 12 months |
| Approved professional and relationship | for the relationship and up to 5 years after termination; future tax records may require 6 years |
| Verification documents | during review and up to 90 days afterwards unless legally required; retain the result rather than the copy |
| Support and complaints | up to 24 months |
| Technical and security logs | normally up to 90 days; longer for an incident |
| Administrative audit | up to 5 years |
| Transactional email | up to 90 days after final status |
| Backups | intended maximum rotation of 90 days |
| Anonymous/aggregated data | without identification |
Technical enforcement of these periods is a production prerequisite.
12. Rights
You may request access, rectification, erasure, restriction, portability, objection and withdrawal of consent by emailing enraizarme.es@gmail.com. We may request proportionate identity verification. We normally respond within one month.
You may also complain to the Spanish Data Protection Agency: www.aepd.es.
13. Account deletion
Deletion removes or anonymises operational data. Limited evidence for consent, security or legal defence may remain blocked and pseudonymised. Backups expire through rotation and are not restored for ordinary use.
14. Security
Depending on the deployed state, we use RLS, least privilege, MFA/AAL2 for sensitive administration, audit records, pre-acceptance minimisation, rate limits, server-side session validation, secret separation, backups and incident procedures.
Incidents are assessed and, where required, reported to the AEPD and affected people.
15. Cookies and storage
We use strictly necessary storage for language, session and security. The website also uses audience measurement (Google Analytics), which is activated only with your prior consent and never receives the text you type or data that identifies you. The application does not use third-party audience measurement. We do not use advertising cookies or behavioural tracking. See the Cookie Policy.
16. Children
The service is intended for adults aged 18 or over. We do not knowingly seek children as account holders.
17. Changes
Material changes create a new version, effective date and renewed acceptance where required.
18. Contact
FABIO MELO ARAUJO
ENRAIZARME
Email: enraizarme.es@gmail.com
NIE/NIF:
Professional or postal address:
Homologation notice
This policy applies exclusively to ENRAIZARME's controlled homologation environment. Before commercial availability, a new version will be published with the NIE/NIF, address, activity status, applicable agreements and effective date confirmed. The new version will be presented to users again.
Terms of Use
Code: termos_uso
Version: 1
Language: en
Acceptance required: yes
Status: CLOSED HOMOLOGATION VERSION, effective exclusively for controlled testing. Not available for commercial contracting.
1. Identification
ENRAIZARME is a project and trade name operated by FABIO MELO ARAUJO, a natural person established in Spain.
NIE/NIF:
Professional or postal address:
Email: enraizarme.es@gmail.com
ENRAIZARME is not currently a company or separate legal person. “Initial phase” or “pilot” describes a progressive launch and does not, by itself, mean that all services are free of charge.
2. Purpose and nature of the service
ENRAIZARME provides general information for migrants, tools to organise needs and means to facilitate contact with previously assessed independent professionals.
The platform is technological and informational. It does not replace official sources, authorities or individual advice. ENRAIZARME does not directly provide legal, medical, tax, real-estate, psychological or other regulated professional services unless a future change is expressly regularised and documented.
3. Initial phase and progressive availability
During the initial phase, categories, cities, languages, plans or features may be limited, under testing or unavailable. This does not reduce legal rights or permit an unavailable feature to be represented as contracted.
Before any paid contract, the effective service, total price, taxes, duration, renewal, cancellation, payment methods and other applicable terms will be disclosed.
4. Account and eligibility
The service is intended for people aged 18 or over with capacity to contract. Anyone acting for another person must have authority and limit data to what is necessary.
Users must provide accurate information, protect credentials, avoid sharing codes and report unauthorised access. We may require re-authentication, suspend sessions or limit accounts in cases of fraud, abuse, incidents or legal obligations.
5. Informational content
Content is general and may change. Where possible, an official source and verification date are stated. Users must check the competent source and seek professional advice where individual assessment is required.
We do not guarantee that a rule, deadline, fee, form or procedure remains unchanged after the verification date.
6. Requesting professional support
When requesting support:
- provide only what is necessary;
- avoid third-party names, documents, exact addresses, full case numbers, banking data and unnecessary detail;
- do not upload documents or attachments in the initial request;
- telephone is optional and shared only with specific permission;
- special-category data should only be provided where strictly necessary and after a specific affirmative action;
- the platform does not guarantee professional availability.
Before professional acceptance, information should remain structured and minimised. Afterwards, only authorised and necessary data may be disclosed.
7. Independent professionals
Professionals are not registered automatically. ENRAIZARME may verify identity, qualifications, registration, field, declared experience, insurance and other requirements proportionate to the category.
The assessment is point-in-time and reduces risk, but is not public certification, an absolute recommendation or a permanent guarantee of quality, price, availability, conduct or outcome.
8. Direct engagement with the professional
Any professional engagement is formed directly between user and professional. Before engagement, the professional should provide, where applicable:
- identity, qualifications and professional details;
- scope and limitations;
- quotation, fees, expenses and taxes;
- payment arrangements;
- duration, cancellation and complaint channels;
- their own privacy notice;
- conflicts, incompatibilities and sector-specific conditions.
ENRAIZARME does not set fees, approve strategy, become a party to the professional contract or guarantee outcomes. The professional is responsible for their service and subsequent processing of data under their control.
9. Platform plans, prices and payments
ENRAIZARME may offer free and paid features for users or professionals. Pilot status does not imply that the service is free.
Before a user becomes bound to pay, the following will be clearly shown:
- service and included features;
- total price and taxes;
- billing period and duration;
- automatic renewal, if any;
- cancellation terms;
- payment method and timing;
- withdrawal rights and exceptions where applicable;
- support and complaints.
No charge will arise from silence, pre-ticked boxes or incomplete information. Contract confirmation will be made available on a durable medium where required.
10. Withdrawal rights
Where the user acts as a consumer and withdrawal rights apply, the period, procedure and model form will be provided before contracting.
If the user asks for a digital service to begin during the withdrawal period, the legally required acknowledgements will be obtained. Loss of the right will occur only where the law permits.
11. Permitted and prohibited use
Users must not:
- submit false, unlawful, offensive or discriminatory information;
- access another person's account or data;
- test vulnerabilities without authorisation;
- bypass limits, authentication or controls;
- systematically extract content, databases or internal logic;
- use data for spam, resale, improper prospecting or fraud;
- copy or exploit confidential internal rules;
- use the platform for unlawful solicitation or professional misconduct.
12. Intellectual property and trade secrets
The brand, software, interface, structure, original text, editorial selection and documentation are protected. Public sources and third-party content remain with their owners.
Users may lawfully consult and share links. They may not reproduce at scale, commercialise, decompile, extract or create a competing service through unauthorised access to content, databases or internal logic.
13. Availability, changes and maintenance
We may correct, suspend or change features for maintenance, security, development, legal compliance or capacity. Material changes to rights, price, data processing or the nature of the service will be notified and, where appropriate, require a new version and acceptance.
14. Suspension and closure
Users may request account deletion. We may suspend or close accounts for fraud, abuse, security risk, serious breach or legal obligations, while preserving mandatory rights and privacy/complaint channels.
Limited records may be retained in blocked or pseudonymised form for legal obligations, contract/consent evidence, fraud prevention or legal claims.
15. Liability
ENRAIZARME is liable within mandatory legal limits for damage directly attributable to the operator. Nothing excludes liability that cannot lawfully be excluded.
Subject to mandatory law, ENRAIZARME is not responsible for decisions based solely on general content, acts of independent professionals, inaccurate user data, official/third-party services or unavoidable interruptions.
16. Privacy and communications
Processing is governed by the current Privacy Policy and specific notices. Essential transactional communications may be sent for security, confirmation, recovery, contracting or material changes.
Future marketing requires its own legal basis and an opt-out or withdrawal mechanism where applicable.
17. Governing law, consumers and complaints
Spanish and European Union law applies, without prejudice to mandatory consumer rules in the consumer's country of residence.
Nothing requires consumers to waive a forum or right granted by law. Complaints: enraizarme.es@gmail.com and competent consumer or data-protection authorities.
18. Effective date and acceptance
These Terms take effect only on the date stated in the published version. Acceptance records the code, version, language, hash, date, channel and affirmative action.
Material changes require a new version and, where appropriate, renewed acceptance.
19. Contact
FABIO MELO ARAUJO
ENRAIZARME
Email: enraizarme.es@gmail.com
NIE/NIF:
Professional or postal address:
Effective date:
Homologation notice
This version is intended exclusively for technical and functional homologation of ENRAIZARME. It does not authorize charges or commercial contracting. Before commercial availability, a new version will be published with the NIE/NIF, address, activity status, effective date and commercial information completed. The new version will require a new acceptance.
Legal Notice
- Operator
- FABIO MELO ARAUJO
- Trade name
- ENRAIZARME
- Current legal form
- natural person; ENRAIZARME is not a separate company or legal person
- enraizarme.es@gmail.com
- Country of establishment
- Spain
Website operator
Operator: FABIO MELO ARAUJO
Trade name: ENRAIZARME
Current legal form: natural person; ENRAIZARME is not a separate company or legal person.
NIE/NIF:
Professional or postal address:
Email: enraizarme.es@gmail.com
Country of establishment: Spain
Current phase
The project is in an initial/pilot phase with progressive features and availability. This does not mean that future commercial operation is free of charge or remove the requirement to complete legally required details before contracting or charging.
Purpose
The site presents ENRAIZARME and provides general information. It does not directly provide professional advice, is not a law firm, clinic, tax adviser, estate agent or public service and does not replace official sources.
Intellectual property, links and liability
The brand, design, original text, databases and software are protected. Systematic extraction or commercial reuse without authorisation is prohibited. External links are provided for convenience. The operator is liable within mandatory legal limits and does not guarantee continuous availability or real-time legal updates.
Contact and complaints
enraizarme.es@gmail.com
Accessibility
ENRAIZARME aims to provide an experience usable by people with different needs. The project uses WCAG 2.2 Level AA as a reference, although full conformance has not yet been certified.
Priorities include keyboard access, visible focus, contrast, alternative text, semantic structure, understandable forms, zoom and reflow, clear language and screen-reader compatibility.
To report a barrier, email enraizarme.es@gmail.com with the page, device and issue. We will try to provide a reasonable alternative.